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PROBLEM​

The client wanted to digitize their value chain and port the users to a digital system.

The client's user base comprised old people accustomed to the traditional way of ordering over the phone.

Skeptical of action-to-be-taken and unsure of the outcome

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Conducted a heuristic evaluation and a usability test to identify usability issues and make recommendations related to filling the divorce form and the webpage containing the form

FROM $90

Usability Testing

MA Court No-Fault Divorce

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Employed card sorting and tree testing exercises, and performed an advanced assessment, to make recommendations toward re-structuring the information architecture and content on the university website

FROM $90

Quantitative Metrics/ IA

Stanford University Website

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Conducted observations and interviews to gather qualitative data- to identify pain points, generate insights, and suggest recommendations to improve the pro se litigant experience

FROM $90

Field Research

MA Trial Court

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Experimental Research

Usability Research

FROM $90

Designed an experimental research study to examine the impact of color saturation on the usability of a web interface and tested the validity of  the hypotheses via a comprehensive analysis of the user behavior data

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Prototyping/ IxD

PHR App

FROM $90

Designed high-fidelity wireframes and prototype to improve the experience of accessing and using Personal Health Record data on a mobile phone

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