"Based in the Boston area, I am a mixed methods user researcher and product designer with ~9 years of experience in B2B, B2C, and enterprise software applications."
UX Lead (Research, Strategy, & Design)
Creating value and delivering experiences that are both- functional as well as fulfilling
An overview of the UX process..
Transforming The Ordering Experience Of Digital Immigrants
Global Leader In Manufacture Of Alcoholic Drinks
Designed a B2B application to help port the client's user base to a digital way of placing and managing their orders. The application was adopted by about 50000 users over a period of 3 months thus furthering the client's digital transformation initiative.
More details about particular methods..
Simplifying The Form Filling Experience Via Usability Testing
MA Family & Probate Court No-fault Divorce Form
Identified usability issues and made recommendations for filling out the No-Fault divorce form and the webpage containing the form. It led to the MA Court forming a committee to review the case and fine-tune solutions based on the findings and recommendations of this study.
Moderated Usability Testing
Helping Users Navigate Readily By Employing Quantitative Metrics
Stanford University Website
Identified areas of conflict and performed an advanced assessment to make recommendations toward restructuring the information architecture and content on the university website. It shall aid a variety of visitors to find the information the need readily.
Hierarchical Cluster Analysis
Qualitative Evaluation Of The Self Represented Litigant (SRL) Experience
MA Trials Court Pro-se Litigants
Conducted observations and interviews to gather qualitative data, identify pain points, generate insights, and suggest recommendations to improve the pro se litigant experience. The study was presented to an audience of 21 court members and was leveraged to convey the pain points to court administrators, including the chief justice.
Designing The Personal Health Record (PHR) Application Experience
Designed high-fidelity wireframes and prototypes to improve the experience of accessing and using Personal Health Record data on a mobile phone
Studying The Impact Of Color Saturation On Usability (Experiment Design)
Experimental Research Study On Usability Of Web Interfaces
Designed an experimental research study to examine the impact of color saturation on usability and tested the validity of the hypotheses via a comprehensive analysis of user behavior data. The results of the study shall be useful for designing interfaces, especially from an accessibility point of view.